S H I P P I N G
．Shipping Policy
Enjoy FREE delivery for orders over HKD$500 !
We offer free delivery for orders over HKD$500. For any order below HKD$500 ,we charge a delivery fee of HKD$100.
Courier will charge extra cost of getting up stairs.
Estimated delivery time :2-5 working Days*.
*From Monday to Friday. Sat. Sunday and Public Holidays are excluded.
For outlying islands or remote areas, we have other arrangements.
please refer to the list below for more details：
Outlying Islands | Drop Off Location | Delivery Time |
|---|---|---|
東涌及馬灣 Tung Chung & Ma Wan | 客戶地址 Customer address | 每日派送 Daily Delivery |
愉景灣 Discovery Bay | 客戶地址 Customer address | 逢星期二、四、六派送
Tuesday, Thursday, Saturday |
大嶼山禁區 Lantau Island | ||
南丫島 Lamma Island | 榕樹灣碼頭 Yung Shue Wan Ferry Pier | 逢星期一、五
Monday & Friday |
寶蓮寺 Po Lin Monastery | 纜車站 Tram Station | 逢星期三派送 Wednesday |
塘福 Tong Fuk | 塘福巴士站 Tong Fuk Bus Station | 逢星期三派送 Wednesday |
大澳 / 昂坪
Tai O & Ngong Ping | 大澳巴士站、大澳龍田邨垃圾房
Tai O Bus Station, Garbage room at Tai O Lung Tin Estate | 逢星期三派送 Wednesday |
長沙 Cheung Sha | 上村：村口 下村：村口巴士站
Sheung Tsuen : Front Entrance. Ha Tsuen : Bus Station | 逢星期三派送 Wednesday |
貝澳 Pui O | 貝澳學校停車站、老圍巴士站
Pui O School Car Park, Lo Wai Bus Station | 逢星期三派送 Wednesday |
梅窩
Mui Wo | 梅窩碼頭，梅窩消防局
Mui Wo Pier, Mui Wo Fire Station | 逢星期三派送 Wednesday |
坪洲及長洲
Peng Chau & Cheung Chau | 新幹線碼頭
Ferry Pier | 逢星期一、五
Monday & Friday |
Sodacoo takes no responsibility for lost shipments although we will do our best to track them down. Sodacoo cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity and cannot be used as reason for cancelling the order.
"Pick up at Showroom" please pick up at Kwun Tong Showroom after receiving notification email. If items have not been pick up 3 months since email sent, order will be cancelled and will not refund.
MON - FRI: 2pm - 7pm
SATURDAY: ( Closed )
SUNDAY: ( Closed )
All notices will be sent by email ONLY, please check your junk mailbox if you cannot receive the email.
．Return & Exchange Policy
If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Service Representatives will try to resolve the issue for you as soon as possible.
We only replace items if they are defective (not include defects caused by careless use by the buyer). We can issue a one-time product exchange if the item is returned to us within 7 days after purchasing. We would arrange for replacement of same product that customer ordered, with same quantity. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Postage will not be refunded, if any. To complete your exchange, we require a receipt or proof of purchase. To exchange any items, please email us at info@sodacoo.com.
Free shipping offers can only be used once per order, and therefore returns and exchanges are not applicable. If the customer is unable to visit the store in person to arrange a return or exchange, the customer will be responsible for the round-trip shipping costs of the products